How does one develop one of the oldest professions in the world, notorious for being primarily reluctant to accept change, and adapt it to the advent of technology?
It is a question that has been asked not only at the turn of this century, but more so at this very moment and it begs an answer before its too late. Ignorance can never be a justification and lawyers need to remember this. Although the need for developing the practice has been an ongoing process over hundreds of years, with the introduction of technology and more recently the rapid pace of digitalization, the inevitable is at its doorstep. Some might argue, the brave have already taken the steps needed but 2020 proved that there was little and in fact no choice but to eventually embrace technology and the digitalization of the legal profession. There were reports as early as May 2020 that solicitors’ firms were closing temporarily in London and throughout the U.K as a result of the initial lockdowns and the lack of any new clientele as well as the cessation of the business of courts. But legal firms throughout the world had begun a majority of their practice via video portals and the talk of digitalizing the judicial system was well underway as early as March 2020.
The last one year has been the most challenging for everyone and lawyers were not spared the difficulties and pitfalls resulting from lockdowns initiated all over the world. Where are we now a year later? In Malaysia, we saw the dark side of the pandemic affect the legal profession when as a result of the Movement Control Orders issued by the Government, the workforce had to operate from home and only a minimal number of management personnel were able to operate from the office with a prohibition of visitors and clients. Courts were not operating initially and were only doing so towards the end of May 2020 until the end of the year when another lockdown was instituted with the most recent one being still in effect till now. A majority of firms either closed temporarily during the lockdown or opened with a minimum workforce yet their businesses drastically slowed down . However, it was the rest of the legal population that refused to accept the “norm” as it was and initiated various ways to embrace tech and the future of legal practice.
Meetings were held via video portals most notably Zoom, Webex and Teams. Lawyers started realising they could still make an impact on clients as well as the betterment of their practice if they just projected their firms in the virtual and digital space with unlimited traction that could only be dreamt about in the real world! Social media suddenly became partners rather than anything else. Overnight webinars were being thrusted onto house arrested masses that included the likes of lawyers, pupils, members of the judicial and legal services as well as law students who were running out of seemingly interesting Netflix options. These webinars began sprouting from Perlis to Johor with legal specialists in every field bringing us their experiences and views from lectures to panel discussions. In January 2021, I was lucky to have been a part of the team that undertook the first virtual Advocacy Training Course specialising in Criminal law. Though we were the guinea pigs, all of us understood that this was going to be the way forward for now and that the improvement of the quality of advocates here in Malaysia could not take a back seat whilst waiting for a pandemic to end. The Civil litigation course followed shortly and both were seen as a success with several new adaptive measures taken to adhere to the new digital legal landscape.
Legal firms began to engage in a fully remote work model changing traditional practices in physical court appearances to digital and virtual case management scenarios. Steps are being taken to not only improve access to legal databases, but there is a strong concerted move towards cloud storage of files and shared access of various documentation. Both the civil and criminal courts have begun adapting and accepting the reality of the filing of virtual submissions through the e-filing system and uploading them for the easy access of all parties in preparation for online court applications, appeals and trials. Many tech companies have already begun rolling out specific data set algorithms for firms as well as several other improvements in contract law, legal research, e-discovery, prediction technology and documentation automation for the adoption of a smoother digital legal practice.
Amongst the two, the Malaysian judicial system has been seen to be more accepting of the undeniable fact that technology will partner up with the law, if it hasn’t already done so. Many of the initial steps were taken barely a week or two after the lockdown was initiated and much of the proceedings were handled remotely namely appeals and various interim applications. Caution, however, is in order as virtual trials are not all suited for criminal, complex civil and sensitive family matters. The stakeholders in both the legal and judicial systems must tread carefully when considering electronic court documents, e-signatures, disclosure of sensitive data or personal information in so many ways NOT anticipated by current outdated legislation.
In the new digital legal realm, the current existing areas of law will not be affected in any drastic way but lawyers now face three main areas that cannot be ignored namely Privacy, Data Protection and Cybersecurity. The key legislation required to empower and police these areas are severely lacking in our legal system. But that in no way translates to the delay in digital legal practice, if anything, it would mean more awareness in these areas which would eventually lead to a call for immediate drafting and enactment of digital laws.
As I pen these thoughts and views of the need for the digitalization of our legal profession, the Penang Bar Committee is preparing to hold its Annual General Meeting in a few days via the virtual platform Zoom for the first time in its history. The Movement Control Order is to be strictly observed and large crowds are obviously not allowed any longer to congregate for the safety and the health of everyone. Gone are the crowds, smiles, handshakes, raised voices, camaraderie and dare I say hugs that were commonplace at these annual gatherings of legal colleagues. Though it is something difficult and strange to accept, these virtual events and the digitalization of our profession as a whole are already becoming the norm and are a part of our lives and should we reject them, we have only ourselves to blame.